Browse our most frequently asked questions list below to learn everything you need to know!
Submit an online quote at moonwalkentertainment.ca. A deposit and signature are required to reserve equipment. Without payment, we cannot guarantee a reservation.
Visa, Mastercard, business/certified cheque (payable to Moonwalk Entertainment), e-transfer to firstname.lastname@example.org, no password. No personal cheques, no exceptions, sorry!
Moonwalk reserves the right to cancel due to severe/inclement weather. If we are unable to safely set up, we will notify you as soon as possible. However, after set up regular prices apply even if weather becomes inclement. There is no cancellation fee if we cancel due to inclement weather and your deposit can be returned to you. If you choose to cancel due to weather, your deposit will remain on file for future bookings.
Moonwalk requires a minimum of 7 business days’ cancellation notice prior to your Event date. Once a booking is placed, your booking is firm. However, if you need to change your booking due to adverse reasons or circumstance, please call or email us, we will do what we can to accommodate your request.
We are a local, reputable, family- owned business. We are TSSA certified and licensed and fully insured for Public Events. We strive for outstanding customer service and have been noted for our well maintained, clean, sanitized, reasonable rates, friendly and professional staff. We have a large fleet of inflatables and equipment suitable for all sizes and types of events from a backyard birthday party to a large corporate event, Wedding or fundraiser from 10 to 1000+ guests. We will help you every step of the way to ensure your event is suitable, safe, fun and successful.
How many guests are you looking to entertain? What is the age range? How much space do you have? Where and how long is the event? What is the ground surface? Is there power? There is a lot to consider, don’t worry, we will take care of you! Contact us and our expert staff will help you choose suitable units and equipment.
All ages and abilities are welcome. We recommend 125-150 lbs per individual rider on most of our inflatables and up to 250 lbs per rider on our ‘larger’ inflatables. Please visit our website for inflatable descriptions and details.
Yes! Follow and enforce ALL rules, supervise equipment and guests at all times and have fun! Safety is our #1 priority and rules are provided and posted. Moonwalk staff will walk you through the written rules prior to your event.
YES! Due to licensing requirements in Ontario, our licensed units must be setup by a TSSA licensed technician. We are a full-service company employing licensed set up technicians. Depending on the location of your event, a delivery fees apply outside Barrie.
Our standard rental periods are 4 hours (half-day) or 8 hours (full-day). We can accommodate multiple day, long term rentals, critical pick-up times, etc.
An inflatable will require a reasonably level surface, with approx. six feet of clearance on all sides of the unit. For example, a 12′ x 12′ bouncer will require a 18′ x 18′ space to safely accommodate riders, blower and equipment. The unit can be set up on a variety of surfaces including, grass, concrete, asphalt, gravel or any indoor surface. However, it is imperative that you let us know PRIOR to your event what type of surface we are going to set up on. No hills or sharp angles or slopes. If you have space/surface related questions, our expert staff will be happy to assist you.
As per ESA and TSSA each unit must have a dedicated 120 Volt/15 Amp outlet within 100 feet. Most household outlets meet this requirement. Please note, if your event requires more than one inflatable, then independent outlets are required for each blower. Power is the customers responsibility so please ask if you are unsure! If the site does not have sufficient power, you can contact us for the rental of a generator.
On most typical backyard parties, a single small unit set up will take between 20-30 minutes. At multiple unit events, the setup time is longer. It will take about the same amount of time to take the unit down. You do not pay for set up time. Rental periods include jump time only. We pick the unit up after the rental period has expired.
Unless otherwise arranged/approved:
- Be ready for Moonwalk when they show up and have someone available to guide staff
- Provide competent, adult supervision and operation at ALL times
- Access to adequate, clean space, free of any kind of obstruction or debris (includes dog feces). Moonwalk will NOT climb flights of stairs, hills or go through small doorways or small gates.
- Designate 15amp/120V electrical outlet within 100 feet or a 3000-watt generator, per unit
- Provide all necessary directions, details, information and point of contact on event day
Unless otherwise arranged/approved:
- Deliver, arrive on time, set up and take down as scheduled or arranged.
- Supply equipment and all necessary accessories in good, clean working condition.
- Post and review safety rules and provide basic onsite training.
- Provide an on-call staff in case of emergency during event (705) 715-2925 | 705-796-4795