FAQs
Browse our most frequently asked questions list below to learn everything you need to know!
Submit an online quote at www.moonwalkentertainment.ca. Once our expert staff have completed your booking, you will receive an email with a link to your contract. A deposit and signature are required to reserve equipment. Without payment, we cannot guarantee a reservation.
Visa, Mastercard, business/certified cheque (payable to Moonwalk Entertainment), e-transfer to info@moonwalkentertainment.ca (no password). No personal cheques, no exceptions, sorry!
Although we operate year-round, Moonwalk Entertainment reserves the right to close rides in inclement weather until conditions permit safe operation. Inclement weather may delay set-up and/or may force closure during an event. Upon confirmation of your event, Moonwalk will provide you with a weather cut-off date. As long as Moonwalk is contacted before that date, your deposit will be saved for another date and will be transferable for up to 1 year. Moonwalk Entertainment cannot issue rain cheques, refunds, or extensions.
Moonwalk requires a minimum of 7 business days’ cancellation notice prior to your event date. Once a booking is placed, your booking is firm. However, if you need to change your booking due to adverse reasons or circumstance, please call or email us at info@moonwalkentertainment.ca. We will do what we can to accommodate your request.
We are a local, reputable, woman-owned business. We are TSSA certified and licensed, and fully insured for public events. We strive for outstanding customer service and have been noted for our well maintained, clean, and sanitized units, fair rates, and friendly, and professional staff. We have a large fleet of inflatables and equipment. We service all sizes of corporate events, camps, festivals, weddings, fundraisers, and more. With 23 years of experience, we will help you every step of the way to ensure your event is suitable, safe, fun, and successful.
How many guests are you looking to entertain? What is the age range? How much space do you have? Where, and how long, is the event? What is the ground surface? Is there power available? There is a lot to consider when planning an event. Don’t worry, we will take care of you! Once your quote has been submitted through the website, our expert staff can assess your needs and help you choose suitable equipment for your event.
We strive to provide an all-inclusive environment. Rides are not recommended for individuals with visible injuries (casts) or pregnancy. We recommend 125-150lbs per individual rider on most of our rides, and up to 250lbs per rider on our larger inflatables. Individual ride rules can be found on our website under each inflatable’s description and details.
Yes! Safety is our #1 priority, and rules are provided and posted for every event. Moonwalk staff will walk you through the written rules prior to your event Follow and enforce ALL rules, supervise equipment and guests at all times, and have fun!
Yes! Due to licensing requirements in Ontario, our units must be setup by one of our TSSA licensed technicians. Delivery fees apply.
Our standard rental periods are 8 hours. We can accommodate multiple day, long term rentals, critical pick-up times, etc.
An inflatable will require a reasonably level surface, with approximately 3′ of clearance on all sides of the unit and 2′ above. The unit can be set up on a variety of surfaces including: grass, concrete, asphalt, gravel, and any indoor surface. It is imperative that you let us know, when booking your event, what type of surface we are going to set up on. No hills, sharp angles, or slopes. If you have space/surface related questions, our expert staff will be happy to assist you.
As per ESA and TSSA, each unit must have a dedicated 120 Volt/15 Amp outlet within 100′. Most household outlets meet this requirement. Please note: independent outlets are required for each blower. Power is the customers responsibility, so please ask if you are unsure! If the site does not have sufficient power, you can contact us for the rental of a generator.
Set-up and take down times vary, based on the amount of units to set-up and the event location. Our expert staff will provide you with a set-up start time 1-3 days before your event. It will take about the same amount of time to take the units down and pack up. You do not pay for set-up or take down time. Rental periods include jump time only. We set-up and take down the units outside of your rental period.
Unless otherwise arranged/approved:
- Be ready for Moonwalk when they show up, and have someone available to guide staff.
- Provide competent, adult supervision and operation at ALL times.
- Provide access to adequate, clean space free of any kind of obstruction or debris (includes dog feces). Moonwalk will NOT climb flights of stairs, hills, or go through small doorways or small gates.
- Designate a 15amp/120V electrical outlet within 100′, or a 3000-watt generator, per unit.
- Provide all necessary directions, details, information, and point of contact for event day when booking your event
Unless otherwise arranged/approved:
- Arrive on time for set-up and take down, as scheduled.
- Supply equipment and all necessary accessories in good, clean, working condition.
- Post and review safety rules, and provide basic onsite training.
- Provide an on-call staff in case of emergency during event
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
The simple answer is EVERYTHING! From festivals and public events to corporate / special events we have got you covered. Our units and entertainers are the perfect addition to any event! You can find our vast selection of bouncers, water slides, interactive units and entertainers at any occasion. Think of us when you are hosting your next festival, charity event, party, summer camp, company picnic, school field days, grand openings, family reunions and so many more events!
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
Moonwalk Entertainment provides flexibility and accommodation when possible. Our cut off dates are typically midweek for the upcoming weekend. We suggest you request a quote or contact us immediately and we will do everything we can to assist.
We operate all seasons, indoors and out. During Winter and cooler months, we can accommodate medium to large events seeking multiple pieces and/or services. For birthday parties and small, private gathering, we only accommodate indoors. Check out our inventory to see a wide variety of fun winter options we have available.
No! When you rent from and work with Moonwalk Entertainment, we’ve got you covered. We carry full liability insurance in the amount of $5million for all of our equipment and services. Upon request, we can provide you with a Certificate of insurance naming and including YOU and Companies/Organizations under our policy! A complimentary, invaluable service to protect you and your event.
All of our units are cleaned and sanitized thoroughly. Equipment is inspected by our in-house TSSA licensed mechanic regularly and maintained and repaired by a licensed inflatable repair company.
INSTRUCTION DOWNLOADS
MOONWALK INFLATABLES IS TSSA CERTIFIED!
Technical Standards and Safety Authority (TSSA) enforces technical & safety standards in the province of Ontario for any inflatables used for the public or on public property.
If you are hosting a Public event (applies to public and private property) you are required by law to use a TSSA certified company like Moonwalk. TSSA Inflatable units are inspected annually for safety and permits. Moonwalk is also required to train staff and volunteers, keep maintenance logs and inspection checklists and as part of the regulation.
- Church- Religious centers
- Parks, playgrounds, city property
- Community centers, gyms, halls, arenas
- Schools
- Company & Business Properties
- All locations not considered personal or private property
IMPORTANT: If you rent a unit for a public event that does not have TSSA-registered inflatables and someone is injured, the rental company’s insurance will NOT cover you or your event for that injury and YOU will be personally liable. General business, home or event insurance does not cover inflatables.
Private events, such as a birthday party that takes place on private property are NOT considered to be “general public” and do not require TSSA-registered inflatables. Private parties that take place on Public property ARE considered public events and DO require TSSA.
CREATING MEMORIES FOR EVERY EVENT!
We may not be the biggest, but we are the BEST business for inflatables, bounce house, and party event rentals.
Opting for Moonwalk Entertainment means choosing a partner dedicated to crafting safe, enjoyable, and memorable events for you and your guests.
Not your average equipment rental company!
